Privacy Policy

Effective Date: July 25, 2026
Last Updated: July 25, 2026

Top1Gen, LLC, doing business as Designer’s Warehouse (“Designer’s Warehouse,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• Visit www.designerswarehouse.co;

• Complete one of our website forms;

• Establish or manage a client account;

• Use our receiving, inspection, storage, delivery, installation, or related services;

• Access a client inventory portal;

• Communicate with us by telephone, email, text message, or other means; or

• Otherwise interact with Designer’s Warehouse.

Our website and services are intended for businesses and individuals located in the United States.

 

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide

We may collect:

Contact and identification information, including:

• Name;

• Company name;

• Email address;

• Telephone number;

• Billing address;

• Delivery or installation address; and

• Names and contact information for clients, project contacts, installers, designers, vendors, and other authorized representatives.

Account and business information, including:

• Company information;

• Service location;

• Client account information;

• Inventory portal information;

• Authorized users;

• Billing preferences; and

• Signed agreements, initials, authorizations, and related records.

Project and logistics information, including:

• Project names and addresses;

• Purchase order numbers;

• Vendor and carrier information;

• Shipment and tracking information;

• Anticipated delivery information;

• Furniture and inventory descriptions;

• Photographs of inventory, packaging, damage, or installation locations;

• Receiving and inspection reports;

• Storage information;

• Installation instructions;

• Access instructions;

• Service dates and scheduling information; and

• Other documents or information provided to coordinate services.

Payment and billing information, including:

• Cardholder name;

• Payment-card number;

• Expiration date;

• Billing ZIP code;

• Card authorization records;

• Invoice and transaction information; and

• Payment history.

Card verification values are collected only when necessary to authorize a payment and are not retained after authorization. Payment information may be transmitted to and processed by our payment, accounting, banking, and technology providers.

Communications, including:

• Emails;

• Text messages;

• Telephone communications;

• Customer-support requests;

• Form submissions;

• Service requests;

• Feedback; and

• Other information contained in your communications with us.

Please do not provide confidential or sensitive personal information that is not necessary for us to perform the requested services.

 

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Approximate geographic location;

• Referring website;

• Pages viewed;

• Links selected;

• Date and time of access;

• Session duration;

• Cookie or device identifiers; and

• Website interaction and performance information.

We collect this information through cookies and similar technologies.

 

Information Received from Other Sources

We may receive information from:

• Interior designers and their clients;

• Vendors, manufacturers, freight carriers, and delivery providers;

• Warehouse and installation partners;

• Employees or representatives of your company;

• Payment and accounting providers;

• Client referral sources;

• Publicly available sources; and

• Other parties involved in a project or transaction.

When you provide personal information concerning another person, you represent that you are authorized to provide that information for the purposes described in this Privacy Policy.

 

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and provide estimates;

• Establish and administer client accounts;

• Provide access to inventory portals;

• Receive, identify, inspect, document, store, dispatch, deliver, and install inventory;

• Coordinate with designers, clients, vendors, carriers, warehouse partners, installers, and subcontractors;

• Send receiving, inspection, shipment, scheduling, installation, delivery, and project updates;

• Process payments and maintain billing records;

• Prepare and send invoices;

• Authenticate authorizations and prevent unauthorized transactions;

• Provide customer support;

• Maintain photographs, reports, and documentation concerning inventory or damage;

• Operate, analyze, troubleshoot, and improve our website and services;

• Protect our employees, customers, property, systems, and business;

• Detect and prevent fraud, misuse, security incidents, or illegal activity;

• Enforce our agreements and policies;

• Establish, exercise, or defend legal claims;

• Comply with tax, accounting, insurance, legal, and regulatory obligations; and

• Carry out another purpose disclosed when the information is collected.

 

3. Wix Forms and Website Hosting

Our website is hosted using Wix, and we use Wix Forms to collect inquiries, account information, service requests, authorizations, and other information.

Information submitted through a Wix form may be stored and processed within Wix systems and made available to authorized Designer’s Warehouse personnel. Wix may also process technical and usage information necessary to provide, secure, and maintain its services.

We limit access to form submissions based on operational need and use reasonable measures to protect the information maintained through our website.

 

4. Google Analytics

We use Google Analytics 4 to understand how visitors use our website and to improve website performance and content.

Google Analytics may collect information such as:

• Pages visited;

• Session and interaction information;

• Browser and device details;

• Approximate geographic location;

• Referral information; and

• Cookie or device identifiers.

Google Analytics uses cookies and similar technologies to distinguish website visitors and sessions. We do not intentionally provide Google Analytics with payment-card information or other information that directly identifies you.

You may restrict cookies through your browser settings. Blocking cookies may affect certain website functions. Where a cookie-preference tool is provided, you may use that tool to manage nonessential analytics cookies.

You may also use browser tools or Google-provided controls to limit Google Analytics data collection.

 

5. Text Messages and Twilio

We use Twilio and telecommunications providers to route operational text messages concerning:

• Installation scheduling;

• Delivery coordination;

• Service routing;

• Arrival notifications;

• Project updates;

• Changes or delays;

• Access questions; and

• Other communications necessary to provide requested services.

When text messaging is used, Twilio, telecommunications carriers, and supporting providers may process:

• Your telephone number;

• The sender’s telephone number;

• Message content;

• Message date and time;

• Delivery status;

• Routing information; and

• Other communications-usage data.

Message frequency varies depending on your project and requested services. Standard message and data rates may apply.

You may reply STOP to discontinue text messages and HELP for assistance. Opting out of text messaging does not prevent us from contacting you by telephone or email when necessary to perform services, administer an account, address an emergency, or comply with law.

We do not sell mobile telephone numbers, text-message opt-in information, or SMS consent records. We do not disclose this information to third parties for their own marketing or promotional purposes. We may disclose it to Twilio, telecommunications carriers, warehouse partners, installers, and other providers only as necessary to deliver messages and perform the requested services.

 

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may disclose information to companies that support our operations, including:

• Website-hosting and form providers;

• Analytics providers;

• Text-messaging and telecommunications providers;

• Payment processors and financial institutions;

• Accounting and invoicing providers;

• Customer relationship and client portal providers;

• Cloud-storage and business-software providers;

• Email and communications providers;

• Cybersecurity and information-technology providers; and

• Professional consultants.

These providers may use personal information to perform services for us and as otherwise permitted under their own legal obligations and privacy terms.

 

Warehouse, Transportation, and Installation Partners

We may disclose project information to:

• Warehouse operators;

• Receiving personnel;

• Inspectors;

• Freight carriers;

• Delivery crews;

• Installation teams;

• Subcontractors;

• Disposal providers; and

• Other project participants.

The information disclosed may include names, telephone numbers, addresses, inventory details, photographs, scheduling information, delivery instructions, and access information necessary to perform the service.

 

Business Clients and Project Participants

When multiple businesses or individuals are involved in a project, we may disclose relevant information to the designer, client, property owner, vendor, contractor, carrier, or other authorized project participant.

 

Legal and Safety Disclosures

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or governmental request;

• Protect the rights, safety, or property of Designer’s Warehouse or another person;

• Investigate fraud, theft, security incidents, or violations of our agreements;

• Enforce contractual obligations; or

• Establish, exercise, or defend legal claims.

 

Business Transactions

We may transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, change of ownership, bankruptcy, or similar business transaction.

 

7. Sale and Targeted Advertising

We do not sell personal information in exchange for money.

We do not sell or disclose mobile telephone numbers or text-message consent information for third-party marketing.

We use limited website and device information for analytics. We do not knowingly use personal information for third-party targeted advertising. Should our practices change, we will update this Privacy Policy and provide any choices required under applicable law.

 

8. Retention of Information

We retain personal information for as long as reasonably necessary to:

• Provide services;

• Maintain client and project records;

• Administer accounts;

• Complete billing and collections;

• Resolve disputes;

• Enforce agreements;

• Support insurance or damage claims;

• Meet tax, accounting, legal, and regulatory requirements; and

• Protect against fraud and security incidents.

Retention periods vary depending on the type of information and the reason it was collected.

We may retain invoices, transaction records, contracts, authorizations, inspection documentation, project photographs, and related business records for the period required by applicable law or reasonably necessary for legitimate business purposes.

Card verification values are not retained after payment authorization.

Information may remain temporarily in encrypted backups or archival systems until those systems are overwritten or securely retired.

 

9. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include:

• Access restrictions;

• Password and account controls;

• Encryption provided by our technology platforms;

• Secure website connections;

• Vendor-access controls;

• Employee or contractor confidentiality requirements;

• Data-retention practices; and

• Security monitoring.

No website, transmission method, or storage system can be guaranteed to be completely secure. You should use care when transmitting information electronically and notify us promptly if you believe your account or information has been compromised.

 

10. Your Choices

You may:

• Decline to provide optional information;

• Unsubscribe from promotional emails using the unsubscribe instructions in the message;

• Reply STOP to opt out of applicable text messages;

• Restrict cookies using browser settings;

• Correct information by contacting us; or

• Request that an authorized user be removed from your account.

Certain information is required for us to establish an account, process payment, coordinate delivery or installation, or provide other requested services. Declining to provide that information may prevent us from completing the service.

 

11. U.S. State Privacy Rights

Depending on where you reside and whether an applicable state privacy law applies to Designer’s Warehouse, you may have the right to request that we:

• Confirm whether we process your personal information;

• Provide access to personal information maintained about you;

• Correct inaccurate personal information;

• Delete certain personal information;

• Provide a portable copy of certain information;

• Identify categories of personal information collected or disclosed;

• Opt you out of certain sales, sharing, targeted advertising, or profiling; or

• Review an appeal of a decision concerning a privacy request.

These rights are subject to applicable exceptions. For example, we may retain information needed to complete a transaction, provide requested services, comply with law, maintain financial records, prevent fraud, exercise legal rights, or protect the security of our business.

To submit a privacy request, contact us using the information in Section 15. Please include:

• Your name;

• Your email address;

• Your relationship to Designer’s Warehouse;

• The state in which you reside; and

• A description of your request.

We may need to verify your identity before completing the request. An authorized agent may submit a request where permitted by law, but we may require proof of the agent’s authority and verification of the consumer’s identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

 

12. Children’s Privacy

Our website and services are intended for business customers and adults. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Should we learn that we collected such information without appropriate authorization, we will take reasonable steps to delete it.

 

13. Third-Party Websites

Our website may contain links to websites, portals, payment services, social-media platforms, or services operated by other organizations.

We are not responsible for the privacy, security, or content practices of third-party services. You should review the privacy policy of any third-party service before providing personal information.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations, or information practices.

When we make changes, we will update the “Last Updated” date at the beginning of the policy. Material changes may also be communicated through the website, email, client portal, or another appropriate method.

Your continued interaction with us after the effective date of an updated policy is subject to the revised policy.

 

15. Contact Us

Questions, concerns, and privacy requests may be directed to:

Top1Gen, LLC d/b/a Designer’s Warehouse
2975 Andrew Jackson Highway
Unit 400, Dock 21
Leland, North Carolina 28451

Email: support@designerswarehouse.co
Telephone: 910-803-3433

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