​Senior Living Furniture Logistics for an Occupied Charlotte Healthcare Facility

The Challenge

Senior living environments require a logistics approach that prioritizes safety, predictability, and discretion. This project presented multiple challenges, including:

• An occupied facility with residents and staff present throughout the project

• Large-volume furniture deliveries arriving from multiple vendors

• Limited tolerance for on-site congestion or noise

• Scheduled activities and events that could not be disrupted

• The need to manage removal and responsible disposal of existing FF&E

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In addition, coordination with on-site teams was essential to ensure resident safety and maintain day-to-day operations.

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Our Role

Designer’s Warehouse acted as the central logistics partner, managing all furniture handling and coordination from receipt through final placement.

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Receiving & Inspections

All furniture was received and externally inspected upon arrival. When damage was identified, open-box inspections were completed immediately to confirm condition and document issues early—before installation timelines were affected.

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Storage & Staging

Furniture was securely stored for approximately two months, allowing the client to stage deliveries around facility readiness and installation sequencing.

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Phased Delivery & Installation Coordination

Deliveries were released in two major phases, aligned to public space and dining area refresh schedules. We worked closely with on-site management to coordinate access, manage delivery windows, and ensure installations did not interfere with planned events.

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Additional coordination with facility security ensured that resident safety protocols were maintained, particularly in high-traffic areas during delivery and installation activity.

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FF&E Removal & Disposal

Existing furniture was removed and transported to a recycling facility, supporting a clean transition to new furnishings while minimizing on-site disruption.

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The Result

The project was completed with:

• Controlled, phased installations

• Minimal disruption to residents and staff

• Clear coordination across on-site teams

• Early identification of damaged items

• Clean removal and responsible disposal of existing FF&E

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Because the client had previously worked with Designer’s Warehouse in Wilmington and Raleigh, they were able to leverage a familiar partner, existing billing setup, and an established operational workflow.

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All projects—across multiple locations—were visible through a single inventory portal, giving the client real-time visibility into furniture status and progress across markets from one centralized system.

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Why This Matters for Senior Living Projects